General conditions of sale

GENERAL CONDITIONS OF SALE SILENCE FOILLING

 

 

The general conditions of sale detailed below (hereinafter referred to as the “General Conditions” or “GCS”), govern the commercial relations and orders placed between any user (hereinafter referred to as “customer”, “user” or “you”) and the commercial brand SAS BTR (hereinafter referred to as…) including the Website www.silence.com and the physical showroom located at 4, rue Pen Duick – ZAC Pôle nautique 66140 in Canet en Roussillon

 

These are operated by the company BTR SAS with a capital of 200,000 EUROS, whose head office is located at 4, rue Pen Duick – ZAC Pôle nautique 66140 Canet en Roussillon and registered in the Perpignan trade and companies register under number 432 365 211 RCS

 

These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written exemption.

 

Silence Foiling may occasionally modify certain provisions of its general conditions; therefore, it is necessary that these be reread before each visit to the Site www.silence.com (hereinafter referred to as the “Site”). These modifications are binding from the moment they are posted online and cannot apply to contracts concluded previously. Each purchase on the Site is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you accept without reservation our general conditions of sale after having read them. By accessing the Site, you agree to comply with the General Conditions as well as the Conditions of Use contained therein.

 

The client must be an adult natural person with full legal capacity to enter into a contract. Any actions performed by minors are carried out under the responsibility and supervision of the person with parental authority.

 

Throughout this document, the customer is understood as the person with whom the purchase-sale relationship is established and who is invoiced for the order.

 

 

ARTICLE 1 DEFINITIONS

 

 

"We", "Our", "SAS BTR" : Refers to SILENCE FOILING, a company based in Canet en Roussillon, France, specializing in the design, manufacture and sale of sporting goods.

 

 

“Customer”, “You”, “Your” : Refers to any natural or legal person making a purchase from Silence Foiling via our website or in a showroom.

 

“Site” or “Website” means our online presence accessible through the URL www.silence.com , where our customers can learn about our products, make purchases, and access services such as customer support or technical advice.

 

“Showroom”, “Shop”, “Silence” : The only Silence point of sale, located at 4, rue Pen Duick – ZAC Pôle nautique 66140 Canet en Roussillon, France.

 

"Order": Refers to the act by which the customer agrees to purchase our products and/or services, and Silence agrees to provide these products and services according to the terms defined in these T&Cs.

 

“Products”: Means all goods and services offered for sale by Silence.

 

“Pre-Owned Products”: Previously used or opened products that have been inspected, and if necessary, repaired by our teams to ensure they meet our quality and performance standards. However, they may show signs of cosmetic wear that do not affect their functionality.

 

"Second Choice Products" : refers to new products with slight cosmetic imperfections or minor defects and which therefore do not fully meet our quality standards. These imperfections do not in any way affect the performance or safety of the product.

 

 

ARTICLE 2: PRODUCT OFFER

 

 

2.1 Information relating to SILENCE FOILING products

 

The products offered on the Site are described and presented by Silence Foiling. Silence takes the greatest care in putting online information relating to the essential characteristics of the products, in particular by means of descriptions.

Product photographs are not contractually binding. The customer is fully informed that the images, photos and colors of the items offered for sale may not correspond to the actual colors due to the Internet browser of the screen used.

 

In accordance with Article L 121-3 of the Consumer Code amended by Order No. 2021-1734 of December 22, 2021 on the provision of information relating to the parameters which determine the classification of products, the products offered by SILENCE on the Site or partner products are classified according to classic categories such as: types of sport or by type of people concerned (men, women, children) or level of practice.

  

2.2 Availability of SILENCE FOILING products

 

SILENCE products are available while stocks last.

If the ordered product is no longer in stock at the time the order is processed, customer service will inform you without delay that the order has been cancelled due to unavailable stock.


Second-hand or used products are unique products, which means that once sold to a customer, they are no longer available for reordering.

SILENCE strives to keep the inventory displayed on the Site up to date. However, due to possible errors or fluctuations in our computer systems, it is possible that a product ordered may not be available in our inventory.
If the product is out of stock, we undertake to inform you by email within 15 days of the date of your order. We will then provide you with information on the future availability of the product. In the event of a prolonged stock shortage, we will offer you alternative solutions such as replacement with an item of equivalent quality and price or a refund for the out-of-stock product.

If some of the products ordered are temporarily on pre-order, we undertake to send you the available products immediately and to send you the rest of the order later.


For shipments subject to customs duties, we will ship the order once all products are available.

Prices are expressed in euros, VAT included, and exclude shipping costs. SILENCE reserves the right to modify its prices at any time, particularly in the event of an increase in charges or in the event of an obvious error.

 

2.3 Liability related to the use of SILENCE FOILING products

 

The customer is solely responsible for the correct use of the products in accordance with the instructions for use, technical requirements and applicable safety standards. SILENCE is in no way liable for any damage resulting from use or implementation that does not comply with said requirements.

 

 

ARTICLE 3: THE SALES CONTRACT

 

 

3.1 Placing an order

To place your order, we provide you with our website at the following address: www.silence.com.

The sales contract between the Client and SILENCE is concluded exclusively in French and governed by the French law applicable in this area.

The order is effective upon validation of payment by the Customer with acceptance of the T&Cs which constitutes consent and finalizes the sale.

 

The Customer has the option and is strongly encouraged to check, before confirming payment, the entirety of their basket and reserves the right to modify or delete any item or quantity.


 3.2 Exceptions

 

However, SILENCE FOILING reserves the right, exceptionally, not to follow up on the order placed by a Customer, in particular:

  • In the event of order(s) exceeding, by their content or frequency, the needs of an average individual consumer and more generally in the event of abnormal requests or bad faith from the Customer.
  • In the event of a prior dispute with the Customer relating to the payment of an order;
  • In the event of an order not in accordance with the T&Cs;
  • And more generally in the case of legitimate reason as provided for in paragraph 1 of article L 121–11 of the Consumer Code.

 

SILENCE FOILING will inform the Customer by email or telephone within a reasonable time. SILENCE FOILING will then have no liability towards the Customer and will inform them as soon as possible.

 

 

ARTICLE 4: PRICES

 

 

4.1 Prices displayed and applicable VAT

The sales prices indicated on the Site are in euros (€), excluding delivery costs.

Any delivery costs are indicated to the customer before confirming the order and are invoiced to them at the end of the order in addition to the price of the selected products.

The application and display of VAT depends on the delivery area concerned:

  • For delivery to mainland France, the price to be paid is in euros including French VAT.
  • For the European Union (EU), the price to be paid is in euros with VAT adjusted to the country of delivery and is systematically clearly indicated before confirmation of the order.
  • For all deliveries outside the European Union (EU), orders are invoiced excluding VAT with the incoterm DAP (Delivered at Place). This means that all customs duties and clearance fees are the responsibility of the customer.
    Please feel free to contact julie@redwoodpaddle.com if you have any further questions.
  • For all requests relating to VAT exemption with a DOC PABLO, please send your request to julie@redwoodpaddle.com  

We reserve the right to modify our prices at any time, but we undertake to apply the current prices which will have been indicated to you on the Site at the time of your order.

The prices displayed on the Site are applicable to orders placed by the Customer, subject to errors due to a technical problem, material errors or manifestly erroneous information.

In-store prices are the same as the prices displayed online with French VAT applied.

Product and price offers are valid for as long as they are visible on the Site, except for special operations whose validity period is specified.


 4.2 Promotions and their application

 

SILENCE reserves the right to organize promotional campaigns as part of its business. Promotional campaigns are only accessible to individuals acting in their capacity as consumers (see Article 1. Definitions “Customer”). The promotional code associated with the promotional campaign must be entered in the requested area when validating the basket to be taken into account. No changes can be made to the order once validation has been completed.

 

Promotional campaigns are only applicable while SILENCE stocks last. The Customer may only use a promotional code once.

 

If the order is placed in violation of these General Terms and Conditions, then SILENCE will not be liable to the Customer and will inform them as soon as possible.

4.3 Conditions of use of gift vouchers

 

The Customer may purchase a “gift voucher” for their own use or as a gift and choose its value. The gift voucher is sent electronically to the email address provided by the Customer when placing the order and by email to the address indicated. The gift voucher has a duration defined on the product sheet. Unless otherwise stated, the maximum duration is set at one year from the date of purchase, date to date. Under no circumstances may the duration of use be extended. The gift voucher can be used once (1) per user on the website www.silence.com and/or at the Silence showroom in Canet en Roussillon. The gift voucher cannot be refunded.

 

 

ARTICLE 5: MEANS OF PAYMENT

 

 

5.1 Authorized payment methods

 

Payment for orders is made exclusively on the Site, whether remotely or at the showroom (in person, it is also possible to pay by credit card, ESP, multiple installments, and instant transfer). The Site guarantees the security of payment by credit card using the TLS (Transport Layer Security) protocol encryption system, thus ensuring the confidentiality and security of transmitted data, as part of an online payment made on the Site.

 

5.2 Secure payment by bank card or transfer

 

For standard credit card payments, the debit will be made in one payment using the payment method selected when placing your order. Payment is validated only if you have previously obtained authorization to debit your account from the appropriate payment centers, otherwise your order cannot be processed.

Regarding the accepted payment methods, here are the accepted bank cards:

  • Blue Card
  • Visa
  • MasterCard
  • AMEX

Finally, the following are also accepted:

  • Apple Pay
  • Google Pay
  • Paypal

It is also possible to pay for your order by bank transfer. If you choose this payment method, you will be asked to authenticate yourself with your bank through our partner FINTECTURE .

You have five days to receive the transfer. After this period, if the funds are not received, the order will be automatically canceled and the products will be returned to stock.

5.3 Payment in installments (ALMA)

 

If desired, the Customer also has the option of choosing to pay in two, three or four installments free of charge via ALMA for any order, and can also pay in up to 10 installments in the form of credit.

If the Customer wishes to pay for their order in installments, they accept ALMA's general and specific conditions.


 5.4 Billing

 

The invoice sent to the Customer includes the information provided by the latter in their Customer Account. The information provided cannot be modified in any way after the invoice has been issued.

 

The Customer agrees to receive his purchase invoice in electronic format.

 

Unless proven otherwise, SILENCE's computer records provide proof of all transactions between SILENCE and the Client. Accepting these T&Cs and clicking "PAY" confirms the Client's definitive acceptance.

For each product sale, the Customer will be able to access their invoice which will either be included in the delivery package, or accessible within their personal space in the “order history” tab, or sent by email when confirming their order.

 

 

ARTICLE 6: DELIVERY

 

 

6.1 Delivery methods

 

Products purchased on the Site may be delivered anywhere in the world.

 

We work with different service providers to ship your products depending on their type and the desired delivery area.

 

Our main partners are CHRONOPOST, LA POSTE, GEODIS CALBERSON, KHUENE NAGEL

For certain types of non-standard products (for example, rigid boards or foils, wings) or certain destinations, a special quote will appear when choosing the delivery type. You can contact us via the contact form to obtain a personalized delivery quote or directly at julie@redwoodpaddle.com

SILENCE can offer you delivery by express courier or by carrier depending on the total weight and the nature of the product(s) ordered.

 

SILENCE may choose to deliver the order in several installments depending on the type of products, the preparation warehouse or the availability of the products ordered (particularly for pre-orders).

 

In the case of pre-orders for delivery in France or in a member country of the European Union, the shipment may be divided in order to deliver to the Customer the items in stock initially and the remainder of the order upon receipt of the goods on the estimated date of arrival of the pre-order stated during validation of the order.

 

In the case of pre-orders for delivery abroad outside the European Union, shipment is made in one go, upon receipt of the last item of the pre-order.

 


6.2 Delivery rates

 

Delivery costs are the responsibility of the Customer and are indicated when placing the order before validation and payment of the order.

 

For all deliveries, the Site automatically calculates shipping costs taking into account the number, type of products, and delivery address.

 

6.3 Delivery times

 

Generally speaking, delivery times are assessed by destination. They are given to you for information purposes only. For delivery:

  • In France, estimated delivery varies from 1 to 3 working days.
  • In Europe, estimated delivery ranges from 3 to 15 working days.
  • Outside the European Union, with customs clearance, the estimated delivery time varies from 3 days to 30 days. Customs clearance times vary depending on the destination.

 

6.4 Delays or failures in delivery

 

SILENCE makes every effort to respect the delivery times mentioned on our Site.

The absence of the Customer or a lack of information regarding the delivery may make it impossible for the partner carriers to deliver the products on the estimated date. In this case, other means of delivery may be put in place, giving rise to the payment of additional delivery costs.

However, we cannot be held responsible for the consequences of a delay in delivery or loss of packages caused by a third party to the transport contract, by your actions or due to an unforeseeable and insurmountable cause constituting a case of force majeure.

In the event of a late delivery, an investigation will be conducted with the carrier and may take at least 5 working days. During this period, no refunds or returns will be made.

 

ARTICLE 7: RECEIPT OF PRODUCTS

 

 

7.1 General terms of reception

  We remind you here that upon shipment, the risk of accidental destruction, accidental damage or accidental loss of the delivered goods is transferred to the customer at the time the goods are handed over to the customer or at the time the customer is in default of acceptance.

 

In all other cases, the risk is transferred to the customer upon delivery of the goods to the transport company when the Customer organizes the transport of goods with a freight forwarder.

It is therefore imperative to check the conformity and integrity of the products in your order in front of the carrier and to indicate, where applicable, on the delivery slip or the consignment note and in the form of precise handwritten reservations accompanied by your signature, any anomaly concerning them.

To be admissible, reservations must be:

  • Written: formulated at the time of delivery
  • Complete: only the damages mentioned in the reservations will be considered as existing at the time of delivery.
  • Precise: describing delivery anomalies and damage to the goods (and not exclusively to the packaging) with the reference, the name of the parts concerned, the locations of the impacts, etc.

In the event of damage to one of your packages:

  • Take pictures of the package.
  • Take photos of the products if damage is visible.
  • Use a reliable photo timestamping system.
  • Refuse the package. You will not be charged return shipping costs.

The reservations made must correspond to the photos and clearly describe the damage suffered by the goods.

Without prejudice to applicable legal guarantees, please notify us of any lack of conformity of the products upon delivery as soon as possible by contacting us:

  • By email: suivi@redwoodpaddle.com
  • By mail: SAS BTR Silence, 4 rue Pen Duick – ZAC Pôle nautique 66140 Canet en Roussillon

 

 

7.2 Deposit withdrawal

 

Customers who wish to do so can collect their orders directly from the SILENCE FOILING showroom, located at 4, rue Pen Duick – ZAC Pôle nautique 66140 Canet en Roussillon.
This withdrawal method is free.

Once the order is ready for collection, an email will be sent to you.

The Customer undertakes to collect their order within three months of the last product being available, during the shop's opening hours: Monday to Friday from 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m.

After this period, the product will be put back in stock, a fixed penalty of €15 will be applied.

 

 

ARTICLE 8: THE RIGHT OF WITHDRAWAL

 

 

8.1 Information on the right of withdrawal

 

In accordance with the legal provisions in force set out in articles L.221-18 and L.121-20-12 et seq. of the Consumer Code, you have, as a consumer, during each purchase on the Site, the right to withdraw from the purchase made, free of charge and without having to provide a reason, and this, within a withdrawal period of 14 days. from receipt of the product.

 

The calculation of the period starts from the receipt of the package. In the case of an order for the purchase of several products whose delivery dates are not identical, the period starts from the receipt of the last product.

 

8.2 The terms of exercising this right and the exceptions

 

To exercise your right of withdrawal, you must, within 14 calendar days following receipt of your order, notify your withdrawal from your customer account.

 

This decision must be addressed to SILENCE within 14 calendar days following receipt of your order either via online contact in writing or in person at the store.

For any questions or complaints, customer service is available at the following address: sav@redwoodpaddle.com or directly in the contact tab on the website. 

 

8.3 On the effects of withdrawal

 

From the day of notification of his wish to withdraw, the Customer must return the product(s) following the procedure communicated by SILENCE within 14 days.

 

8.4 On the return of products

 

This right of return can only be accepted for products in their original and complete condition, in perfect condition and unused. Items returned incomplete, used, damaged, damaged or soiled by the Customer will not be accepted, or an amount estimated by Management will be deducted from your refund.

 

The risks of return are borne by the Customer. In the event of a package being lost during return, SILENCE is not required to reimburse the customer.

 

Furthermore, and in accordance with Article L.221-23 of the Consumer Code, the Customer is informed that his liability may be incurred by the Seller (here SILENCE) in the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods.

8.5 On reimbursement

 

Only products returned complete, clean, and in perfect condition will be accepted. Otherwise, the return will be considered non-compliant and will not be refunded by SILENCE.


Upon receipt of the product at the SILENCE showroom, the products will be inspected. If the products are deemed compliant, the Customer will be refunded the amount paid for the product(s) and associated delivery costs. If a carrier label was provided by SILENCE, the amount of the carrier label will be deducted from the amount.
All refunds will be made under the same payment conditions as those applied when ordering (this applies to credit notes, discount codes, or other offers). For example, an order paid for with a gift voucher will be refunded with a gift voucher.

 

 

ARTICLE 9: TRANSFER OF OWNERSHIP

 

 

9.1 Reservation of ownership of SILENCE FOILING products

 

For sales made in the physical showroom, SILENCE products remain the property of SILENCE until full payment of their price. Failure to pay may result in the termination of these General Terms and Conditions, resulting in cancellation of the sales contract and the return of the products.

 

For sales made online, SILENCE products are the property of the purchasing Customer, but remain under the responsibility of SILENCE, the seller, during their transport until acceptance of the goods by the customer.

 

 

ARTICLE 10: LEGAL AND COMMERCIAL GUARANTEES

 

 

10.1 On legal guarantees

 

SILENCE is bound by the legal guarantee of conformity mentioned in articles L. 211-4 et seq. of the French Consumer Code and the legal guarantee of hidden defects defined in articles 1641 et seq. of the French Civil Code, reproduced below.

10.2 On legal guarantees of conformity

Article L211-4 of the Consumer Code stipulates that:

"The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been carried out under his responsibility."

Article L211-5 of the Consumer Code states that to comply with the contract, the goods must:

“1. Be suitable for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

  1. Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-12 of the Consumer Code also stipulates that:

“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods”.

It is thus recalled that, when acting under the legal guarantee of conformity, the customer:

- has a period of two years from delivery of the goods to take action;

- may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L211-9 of the Consumer Code;

The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

The manufacturer's warranties for products sold by SILENCE FOILING do not cover:

  • replacement of consumables,
  • abnormal or improper use of the products. In this regard, we invite you to carefully consult the instructions for use provided with the products
  • damage due to the intervention of a repairer not approved by SILENCE,
  • damage resulting from a cause external to the device (for example, accident, shock, wave, lightning, power fluctuation, etc.)

The consumer is also entitled to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in price or the termination of the contract being immediate.

The consumer is not entitled to cancel the sale if the lack of conformity is minor.

Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

10.3 On legal guarantees against hidden defects

Article 1641 of the Civil Code states that:

"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."

While Article 1648 of the Civil Code stipulates that

“The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.”

The customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

On the other hand, the Customer understands that said legal guarantees could not be implemented in the event that damage to the product results from use not in accordance with the instructions provided in the notices and documents accompanying said Product. It is understood that in this case, SILENCE will not be held liable for either the legal guarantees or the commercial guarantees set out below.

Finally, SILENCE cannot under any circumstances be held liable for damage resulting from a case of force majeure or an external cause.

 

 

ARTICLE 11: RESPONSIBILITIES AND AFTER-SALES SERVICES (SAV)

 

 

11.1 After-sales service and repair

 

If the customer requires repair services to be performed outside of the warranty, we will provide a quote for this purpose. If necessary, preparing the quote requires the customer to make the equipment available for inspection at our facility in Canet-en-Roussillon.

11.2 Disputes and liabilities

The law applicable to this contract is French law.

In the event of a dispute, the parties undertake to make every effort to find an amicable solution that guarantees the interests of both parties before any referral to the courts, failing which the application will be inadmissible.

SILENCE cannot be held responsible for the non-performance of the contract concluded, on the one hand in the event of force majeure, as defined by the courts, on the other hand in the event of fault of the customer or the unforeseeable and insurmountable act of a third party to the contract. SILENCE cannot be held responsible for the consequences resulting from the misuse of the products sold on the Site.

The danger of the sports practiced depends to a large extent on compliance with the fundamental rules of safety, priorities and local regulations imposed on the spots.

It is the responsibility of each user of the products to ensure that they are covered by at least civil liability insurance, if necessary by taking out a sports license.

The rules for maintenance, use and safety are included in the user manual provided with each product. The manual is an integral part of the scope of this contract, to which it constitutes a separate appendix. You acknowledge having read it carefully.

 

SILENCE cannot be held responsible for any damage caused by or to a user of a second-hand SILENCE product resold between individuals on any platform other than the website www.redwoodpaddle.com

Indeed, the conformity of these products cannot be assured and guaranteed by SILENCE.

ARTICLE 12 PROTECTION OF PERSONAL DATA

 

 

12.1 Social networks

Social networks

 

When you use the links on our Site to communicate with social media, you may be sending personal data to platforms external to SILENCE FOILING. This is done under your sole responsibility and SILENCE cannot be held responsible for the use that may be made of your personal data on these platforms. We recommend that you consult the personal data protection notices of these platforms before using them.

Cookies

 

A cookie is a small, often anonymous, file containing data, including a unique identifier, transmitted by a website's server to your browser and stored on your computer's hard drive.

 

Cookie settings in your browser:

 

You can configure your browser to accept all cookies sent by the Sites you visit, to systematically reject all these cookies or to ask you on each occasion whether you wish to accept them or not.

 

As each browser is different, we invite you to consult your browser's help to learn more about how to configure the acceptance of cookies.

 

12.2 Collection of personal data

 

SILENCE collects personal information from the Site in order to process orders, issue invoices, and issue warranty contracts. Failure to provide this information will result in the order being canceled.

By registering on the Site, you agree to provide us with truthful and accurate information about yourself. Providing false information is contrary to these terms and conditions and to the terms of use on the Site.

As part of its commercial activity, the personal data collected on this Site (or “Platform”) are as follows:

  • Delivery address (street, city, postal code, province, country)
  • Billing address (street, city, postal code, province, country)
  • Address supplement
  • First and last name
  • E-mail address
  • Phone number
  • Date of birth
  • Credit card numbers
  • Cardholder Name
  • First 6 digits of bank card
  • Type of bank card used
  • IP address
  • Order number

If you have accepted it when you identified yourself on the Site, promotional emails (electronic mail) offering you new products, clearance offers, exclusives, good deals, etc. will be sent to you.

Your personal data is stored in our customer database and may be enriched during subsequent contacts.

To modify, anonymize or delete your personal data from our database, you can contact us by email: com@redwoodpaddle.com . Your data is accessible to our management, our Human Resources department and our sales department.

They are transferred to our subcontractors only for their hosting, and are not transferred to partners or customers without your authorization.

12.3 Use of personal data

The personal data collected from users is intended to provide the Platform's services, improve them and maintain a secure environment.

12.4 Sharing personal data with third parties

Personal data may be shared with third-party companies in the following cases:

  • when the user uses payment services, for the implementation of these services, the Platform is in contact with third-party banking and financial companies with which it has entered into contracts;
  • when the user publishes, in the free comment areas of the Platform, information accessible to the public;
  • when the user authorizes a third party website to access his data;
  • when the Platform uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
  • if required by law, the Platform may carry out the transmission of data to respond to claims made against the Platform and to comply with administrative and judicial procedures;
  • If the Platform is involved in a merger, acquisition, sale of assets or bankruptcy proceedings, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed before personal data is transferred to a third party.

12.5 Security and Confidentiality

The Platform implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the Site cannot guarantee the security of the transmission or storage of information on the internet.

12.6 Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights:

  • they can update or delete data concerning them by logging into their account and configuring the settings of this account;
  • they can delete their account by writing to the following email address: com@redwoodpaddle.com. Please note that information shared with other users, such as forum posts, may remain publicly visible on the Platform, even after their account has been deleted;
  • they can exercise their right of access, to know the personal data concerning them, by writing to the following email address: com@redwoodpaddle.com. In this case, before implementing this right, the Platform may request proof of the user's identity in order to verify its accuracy;
  • if the personal data held by the Platform is inaccurate, they can request that the information be updated by writing to the following email address: com@redwoodpaddle.com;
  • Users may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the following email address: com@redwoodpaddle.com

12.7 Evolution of this clause

The Platform reserves the right to make any changes to this personal data protection clause at any time. If a change is made to this personal data protection clause, the Platform undertakes to publish the new version on its Site. The Site will also inform users of the change by email, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, they have the option of deleting their account.

 

 

ARTICLE 13: SCOPE OF APPLICATION OF THE GTC AND APPLICABLE LAW

 

 

When purchasing a product, placing an order on the Site implies that the customer has read and understood these General Terms and Conditions and agrees to their entire content. The General Terms and Conditions may be modified by SILENCE at any time without prior notice.

French law is applicable to the contractual relationship between SILENCE and the client.

Any dispute arising from the contractual relationship between SILENCE and the customer or any other visitor to the Site falls under the exclusive jurisdiction of the French courts and tribunals.